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What I do

Aplia

AvantGo

eBay diagram

MyVR.com

Network Associates

Pelco

Yahoo! Mail

Yahoo! network

When observing users, pay attention to what they say, but more importantly to what they do

The most important thing I've learned about designing for users is how to listen and watch. Design professionals are smart about what to build and how to build it, but only when we listen to and watch users going about their tasks do we arrive at a-ha! conclusions and clear direction.

About H. Andrew Lynch

Over the last 13 years, I've enjoyed working with product- and service-design teams to solve problems for Yahoo!, HP, eBay, Intuit, Network Associates, and Blue Shield of California. I've also had the pleasure of working with top researchers and designers at agencies like frog Design, Liquid Agency, Sapient, Studio Archetype, and Ammunition.