Bringing engineers closer to the user
Network Associates
Network Associates' Sniffer group—dedicated solely to the usage and security of network resources—wanted to make its impenetrable UI for the monitoring of POP, HTTP, VoIP, and SMTP resources easier to use. They wanted this ease to manifest in roles, from managers to low-level IT technicians. In only three weeks, we immersed ourselves in product requirements, and then produced practical, screen-based solutions to guide the engineers.